As part of the Rams' celebration of Black History Month, the organization is highlighting the diverse and meaningful ways Black staff move our team forward on and off the field.
Up next is Member Service Representative Brittany Douglas.
As far back as elementary school, Brittany Douglas' childhood dream was to work in sports. The fact that she is living out that dream is what motivates her every day, especially because of what it means to her personally.
"I'm motivated by knowing how blessed I am to live out one of my dreams," Douglas said. "My job can be difficult as our Season Ticket Members', fans', and the public liaison to contact the team. It's awesome to contribute to a great gameday experience for our members and guests. I'm also on the receiving end of feedback if someone has a negative gameday experience regardless of the contributing factors. Knowing that I have the career that I dreamed about as a child motivates me to keep going on the days I want to give up. I'm also motivated by having access to so many opportunities that my parents never had. I hope that I make them proud and any success I ever achieve is for them more than myself."
Those duties are all part of her current role as a Member Service Representative for the Rams, which she has been in since June 2022. Douglas' first introduction to the Rams, however, came four years earlier as a Rams Ambassador – people who work all Rams home games to assist in providing customer service to ticketholders, including assisting with mobile ticketing and wayfinding. They work closely with Rams staff as well as SoFi Stadium, CSC and Legends to ensure they proactively assist ticketholders and resolve issues, so there was natural carryover for Douglas into her current role.
Coincidentally, her former manager at the Rams – Ray Daryabigi, who was the one who hired her as a Rams Ambassador – is who Douglas considers the most influential person in her career.
"My first introduction to service in the sports field was as a member of the L.A. Dodgers Fan Services team," she said. "My previous experience was in collegiate marketing and promotions, and I had never held a fan-facing position. I learned a lot from Ray about guest recovery and retention. He helped me to realize how vital the guest experience is to a successful gameday, and I've modeled a lot of my service skills after the lessons that he taught me. He also hired me as a Rams Ambassador in 2018, so I don't think I would be here without him."
In addition to her duties within the ticketing department, Douglas is also the co-chair of the Rams' Black employee resource group, B.O.L.D. (Black Originators, Leaders, and Doers).
"I love the community that we've built since B.O.L.D. was established, and being a co-chair is a great way for me to give something back to the community that I've received so much from in the past two years," Douglas said.
Having access to the opportunities she does isn't just motivation toward making her parents proud – it is also central to what Inspire Change means to her.
"Inspire Change is about encouraging someone else to reach for their dreams," Douglas said. "It's important to see someone who looks like you doing something that you want to do or something that you might not have known is possible. As a Black Woman in sports, I hope that my presence in this field will show black girls (and girls of color) that we belong in sports in all capacities, and we deserve to take up space and have an impact on this industry."
Outside of her job work, Douglas likes to express herself creatively through cooking.
"I always enjoyed watching and helping my parents cook," she said. "Going home after a long day and cooking a good meal puts me at ease. I love being the keeper of recipes passed down in my family from older generations. I love the joy that I can bring to others through my food."
When it comes to celebrating Black History Month, Douglas points to recognizing both the past and the present.
"We should celebrate Black History Month by telling the stories of unsung heroes like Kenny Washington, Althea Gibson, and Fritz Pollard," Douglas said. "I think we should also celebrate the strides and barriers being knocked down by present-day heroes like Sandra Douglass Morgan, Simon Biles, Justice Ketanji Brown Jackson and so many more."
