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STM FAQs 2021

For specific questions regarding your account you may reach our service team at 818-338-0011.

Tickets

Will fans be allowed to attend games this season?

  • We hope to welcome fans to SoFi Stadium for the 2021 season and will continue to work with local and state officials, as well as the NFL, to create an environment to limit the risk of transmission of COVID-19.

How will I be receiving my tickets?

  • All tickets are mobile and can be accessed through the Rams Mobile App by clicking "Manage My Tickets" under "Tickets" or through Rams Ticket Account Manager on mobile web or a desktop computer by visiting www.therams.com/am. Please note print-at-home tickets will not be accepted.

Where can I manage my tickets?

Are playoff tickets included in my season tickets?

  • While playoff tickets are not included in renewals or Season Ticket purchases, Season Ticket Members are given first access to reserve their seats by opting in to our Pay-As-We-Play payment plan. In the event we can host fans, more information will be available later this season.

When do I renew my season tickets?

Stadium Seat Licenses (SSLs)

How do I log into my SSL Account Manager?

  • To log in to your SSL Account Manager please click here.

Am I able to split my SSL or transfer a portion of my seats?

  • Splitting or transferring your SSL's is not available at this time, please call your Member Services Representative for more information.

Can I change the name on my SSL?

  • Changing the name on your SSL is not available at this time, please call your Member Services Representative for more information.

When can I sell my SSL?

  • Selling your SSL is not available at this time, please call your Member Services Representative for more information.

Are refunds or cancellations available for my SSL?

  • Refunds and cancellations are not available at this time, please call your Member Services Representative for more information.

Can I upgrade/relocate my seats?

  • Upgrading or relocating your SSL is not available at this time, please call your Member Services Representative for more information.

How can I add seats?

  • To add seats to your account, please call your Member Services Representative.

Who do I contact for questions about my Stadium Seat License?

  • For more information regarding your Stadium Seat License, please contact your Member Services Representative.

COVID-19

For more information on the 2020 season please click here.

To view COVID-19 FAQs please click here.

STM Benefits

When will I receive my annual gift?

  • Annual Member gifts typically arrive closer to the start of the season.

How do I access my merchandise discount?

  • Please contact your dedicated representative for your unique code or reach any member of our service team at 818-338-0011.

Are there any other benefits for Season Ticket Members?

Parking and Transportation

When will parking information become available?

  • Parking information will be available closer to the start of the season.

I'm looking for more information on parking in a specific area. When will more information on tailgating, RV and ADA parking be available?

  • Parking information will be available closer to the start of the season.

Will there be bike racks?

  • Yes, SoFi Stadium will have bike racks accessible for fans.

Stadium

Are stadium tours available?

  • We remain committed to hosting SSL holders at the stadium before the general public tour program begins so that you can see all that SoFi Stadium has to offer. We don't know yet when this will be given continued COVID-19 restrictions, but we will be sure to communicate when we have more information.

My Season Ticket Account

What is my Account ID and how do I locate it?

  • Your Account ID is unique to your Season Ticket account. We may ask for your Account ID when registering for events, accessing Member discounts, or if you need assistance from our service team.
  • To locate your Account ID please refer to your most recent email or call your Member Service Representative.

Where can I update my personal contact information, such as email, phone number, and mailing address?

  • Members may update their contact information at any time through Rams Account Manager. Once logged in, user profiles may be found under the Member's name in the upper right corner of the page.

I forgot my password or want to update it. How do I do that?

  • Members may update their password through Rams Account Manager by clicking the 'Forgot Password?' button after clicking Sign In.

Where can I see my payments?

  • To see your payments, log in to your Rams Account Manager or call your Member Services Representative.

How do I change my credit card for ticket payments?

To change the credit card on file, log in to your Rams Account Manager or call your Member Services Representative.

Why can't I see my seat locations on Account Manager? How do I find them?

  • Your seating location is available to view on your Rams Account Manager when there is a current invoice available or when season tickets are available. You can also find your location by calling your Member Services Representative.